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Responding to Complaints

Answering complaints is an important role of the Emergency Department Consultant and it’s now part of the RCEM management portfolio. We’ve made a few suggestions about how to answer compla…

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A Lady With a Lump

This is the second in a series of Emergency Casebooks from the virtual hospital CFN General, with key learning points for staff working in an Emergency Department…

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Good SpR

Theres a lot of tips out there for surviving as a new doctor, or as an old doctor. The transition from SHO to SpR is something that many are ready for, and many have picked up their own tips for…

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Humpty Dumpty

A 70 year old male was brought to the emergency department by ambulance complaining of dizziness, generalized weakness and severe motor function loss in his limbs…

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Which one is telling the truth?

Yesterday I came to your department with a rash on my arms. A male doctor examined me, and while behind curtains he asked me to take my upper clothing off and he examined my breasts for lumps…

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