An Introduction to Human Factors and Patient Safety

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Key Points

An Introduction to Human Factors and Patient Safety Section 3: Human Behaviours Key Points

Please review the key points from this section:

  1. A good team member supports the leader, but is assertive when necessary, is calm under stress and puts the team before themselves.
  2. An effective leader communicates well with the whole team and delegates tasks efficiently.
  3. Emotional intelligence has five components: self awareness, self regulation, motivation, empathy and adeptness in relationships.
  4. Situation awareness refers to our understanding of what is happening; a loss of situation awareness is a disconnection between reality and perception.
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