Warning Signs

Warning signs include:

Provocative behavior

• Shouting, loud voice
• Angry demeanor
• Tense posture; holding arm rails tightly, clenching fist
• Pacing, frequent change in body position
• Aggressive behavior; pounding walls, throwing objects, hitting or kicking

Appropriate posturing and communication skills are likely to enableyou to avoid trouble and bring about a satisfactory resolution of the situation.

Learning bite

People displaying warning signs can usually be mitigated and de-escalated by careful and thoughtful communication, conveying a sense of calm.