Most People

It is important to anticipate and recognize violent or aggressive patients in order to keep health care providers and the staff safe. Patients visit the ED because something bad has happened to them, or to someone for whom they are concerned. They may be stressed because of this unexpected visit. They may also be in pain or feeling ill. Other issues that may cause them stress are difficulties parking, not being able to smoke, or being asked not to use their mobile phones. Many patients are frustrated by waiting times in the ED.

Most patients usually respond positively to good customer care and courteous communication. Provision of appropriate, timely and accurate information may often prevent initiation or escalation of aggressive behavior.

Learning bite

If not addressed appropriately, stress and anxiety can develop into frustration, aggression and violence.